ISO Groß

ISO: The Gold Stan­dard for Busi­nesses as well as Cus­to­mers

What are the qua­li­ty at­tri­bu­tes that cus­to­mers app­re­cia­te in a com­pa­ny? Is it the pro­duct qua­li­ty? The fri­end­li­ne­ss of cus­to­mer ser­vice? Or per­haps smooth tran­sac­tions? The­re are so many cri­te­ria that make a com­pa­ny a good one. But how can cus­to­mers re­co­gni­ze and com­pa­nies si­gna­li­ze that they are stri­ving for high stan­dards? The ans­wer is shorter than one might su­spect: „ISO“. It’s a cer­ti­fi­ca­te pro­ba­b­ly ever­y­bo­dy has stumb­led upon soo­ner or la­ter. Ho­we­ver, be­hind this acro­nym lies more than just a cer­ti­fi­ca­te; it is the key to cre­di­bi­li­ty, ef­fi­ci­en­cy, and com­pe­ti­ti­ve­ness for busi­nesses, and a seal of qua­li­ty for cus­to­mers.

Plas­mi­on places gre­at va­lue on the qua­li­ty of its ope­ra­ti­ons, which is why we can proud­ly call our­sel­ves ISO 9001 cer­ti­fied sin­ce the 8th of Ja­nu­ary 2024. Va­len­tin Kloos, our Working Stu­dent for Busi­ness De­ve­lo­p­ment, was re­spon­si­ble for the cer­ti­fi­ca­ti­on pro­cess. We in­ter­view­ed him on this to­pic. In ad­di­ti­on, our CEO Dr. Tho­mas Wolf gave his per­spec­ti­ve on the im­pact that the ISO cer­ti­fi­ca­ti­on has on the com­pa­ny.

Be­fo­re del­ving deeper, could you brief­ly out­line what ISO cer­ti­fi­ca­ti­on ac­tual­ly me­ans?

Va­len­tin: It is a qua­li­ty ma­nage­ment sys­tem that en­su­res that the com­pa­ny im­ple­ments its pro­ces­ses that ul­ti­m­ate­ly al­ways aim for cus­to­mer va­lue to the best of its know­ledge and ope­ra­tes ac­cor­ding to cer­tain stan­dards. Some re­fer to ISO as a kind of re­ci­pe book con­tai­ning in­s­truc­tions and ru­les that en­su­re the company’s ad­ded va­lue.

What are the be­ne­fits of ISO for a com­pa­ny?

Va­len­tin: The big­gest ad­van­ta­ge is pro­ba­b­ly that, du­ring ISO 9001 cer­ti­fi­ca­ti­on, the com­pa­ny must re­flect on its own re­le­vant are­as and es­tab­lish stan­dards for its work. The­se are also an­nu­al­ly che­cked for im­ple­men­ta­ti­on. Th­rough the con­ti­nuous im­pro­ve­ment pro­ces­ses, which is part of the cer­ti­fi­ca­ti­on, the ba­sic pro­ces­ses be­hind the ad­ded va­lue are li­ved and re­con­side­red. This re­sults in con­stant­ly re­view­ed and stan­dar­di­zed work wi­thin the com­pa­ny.

How does Plas­mi­on spe­ci­fi­cal­ly be­ne­fit from ISO cer­ti­fi­ca­ti­on?

Tho­mas: Plas­mi­on is a young and in­no­va­ti­ve com­pa­ny, which me­ans it finds its­elf con­stant­ly evol­ving. Espe­ci­al­ly in the last two ye­ars, Plas­mi­on has grown si­gni­fi­cant­ly. The chall­enge that co­mes with or­ga­niza­tio­nal growth is al­ways to de­fi­ne and ali­gn task, ro­les, and re­spon­si­bi­li­ties of the in­vol­ved peo­p­le to enable the com­pa­ny to ope­ra­te smooth­ly and ef­fi­ci­ent­ly. The ISO cer­ti­fi­ca­ti­on pro­cess in one way or an­o­ther re­qui­res you to es­tab­lish a qua­li­ty ma­nage­ment sys­tem that in­cor­po­ra­tes and ad­dres­ses all the­se to­pics. Thus, if you play it smart, the ISO cer­ti­fi­ca­ti­on not only is a cer­ti­fi­ca­te or re­gu­la­ti­on bur­den to com­ply with, but it might enable you to set up li­ving struc­tures that help to pro­vi­de the ne­ces­sa­ry gui­dance for an ef­fi­ci­ent and smooth ope­ra­ti­on of the com­pa­ny.

What per­so­nal lear­ning do you draw from your work on this pro­ject?

Va­len­tin: I have lear­ned pri­ma­ri­ly about fle­xi­bi­li­ty in deal­ing with ch­an­ges and ad­jus­t­ments that oc­cur­red du­ring the pro­ject. Ad­di­tio­nal­ly, I was able to un­der­stand how a com­pre­hen­si­ve qua­li­ty ma­nage­ment sys­tem is built and func­tions wi­thin an or­ga­niza­ti­on to the de­tail. Th­rough in­ten­se com­mu­ni­ca­ti­on with va­rious re­spon­si­ble par­ties and their re­qui­re­ments, I gai­ned a lot in terms of coor­di­na­ti­on and team­work and came to get to know and un­der­stand the com­pa­ny Plas­mi­on on a very pro­found le­vel.

What po­ten­ti­al does the ISO cer­ti­fi­ca­ti­on bring for Plasmion’s fu­ture?

Tho­mas: Ha­ving im­ple­men­ted the qua­li­ty ma­nage­ment sys­tem (ISO) as a li­ving and vi­tal part of our or­ga­niza­ti­on, we not only es­tab­lished the foun­da­ti­on for smooth and ef­fi­ci­ent ope­ra­ti­on but also for fur­ther growth and de­ve­lo­p­ment. Ba­sed on the es­tab­lished struc­tures, we are able to on­board new peo­p­le more quick­ly, ad­just to en­vi­ron­men­tal and or­ga­niza­tio­nal ch­an­ges more ef­fi­ci­ent­ly, and live up to high, pro­fes­sio­nal stan­dards for us and our cus­to­mers.

Thank you, Va­len­tin, for this ex­cel­lent in­ter­view on your work with ISO cer­ti­fi­ca­ti­on! And thank you Tho­mas for your in­te­res­t­ing in­sights from the ma­na­ging per­spec­ti­ve!

Once again, it be­ca­me clear how deep re­flec­tions on a company’s own es­sence and ope­ra­ti­ons are ne­ces­sa­ry to stri­ve for con­ti­nuous im­pro­ve­ment. Lea­ding a good com­pa­ny does not hap­pen in a week. It re­qui­res con­stant re­flec­ting, alig­ning, and op­ti­mi­zing of the smal­lest steps to po­si­tively in­fluence the va­lue chain in the grand sche­me. Only then can a com­pa­ny thri­ve and best sa­tis­fy its cus­to­mers.